Former Tenant Options

Want Your
Stuff Back?

If your storage unit was auctioned and we purchased it, you still have options. Whether you want everything returned or just the pieces that matter most — we give former tenants first access before anything goes to the public marketplace.

Submit a Free Recovery Claim →
Two Paid Options

Get there before the public marketplace does

These options are available before your unit's contents are sorted or listed for sale. Once items hit our public marketplace, standard pricing applies.

→ Start with a free recovery claim — it takes 3 minutes.

Option 1

Storage Locker Buy Back

Want everything in your unit returned — no sorting, no cherry-picking? We'll give it all back. You pay our original purchase price plus a 25% service fee that covers labor, transport, and supplies.

Pricing
Our purchase price + 25%
The 25% covers labor, gas, supplies & overhead
✓ Your entire unit returned — nothing withheld
✓ Available before any items are sorted or listed
✓ Transparent pricing — exact amount confirmed upfront
Submit a Recovery Claim →

We'll reach out with your unit's buy-back price after reviewing your claim

Option 2

Previous Owner's Priority Picking

Don't need everything — just the pieces that matter? With POPP, you get first access to your unit's contents before anything is listed publicly. Choose what you want and pay resale value.

Pricing
Resale value per item
Same fair price items would sell for on our marketplace
✓ First access — before the public marketplace opens
✓ Only pay for the items you actually want
✓ Fair market pricing — no markup over resale value
Submit a Recovery Claim →

We'll set up your priority picking session once we locate your unit

Both options require a recovery claim so we can locate your unit's contents in our system. Sentimental items are still returned free — always.

Common Questions

How these options work

How do I find out if Cut The Lock bought my unit?
Submit a free recovery claim through our site. Include your storage facility name, unit number, and the approximate auction date. We'll check our records and contact you with your options — including whether a buy-back or priority pick is still available.
How long after the auction can I request a buy-back or priority pick?
Both options are available before items are sorted and listed on our marketplace — typically within a few weeks of auction. The sooner you reach out, the more likely we can arrange it. Once items are listed publicly, those options close and standard marketplace pricing applies.
How is the Storage Locker Buy Back price calculated?
You'll pay what we paid for your unit at auction, plus a 25% service fee. That fee covers our labor, transportation, supplies, and overhead. We'll give you the exact dollar amount upfront before any commitment — no surprises.
What does “resale value” mean for POPP items?
Resale value is what the item would sell for on our public marketplace — not inflated, not discounted. You're paying the same fair price any buyer would pay. The advantage is you get access before anyone else sees it.
Are sentimental items still returned for free under these programs?
Yes, always. Photos, family documents, heirlooms, military memorabilia, and clearly personal items are returned to their original owner at no charge — that's the foundation of everything we do. The Buy Back and POPP options apply to the broader unit contents beyond those personal keepsakes.
What if I just want to check my options without committing?
Submit a free recovery claim and tell us what happened. We'll locate your unit in our system and let you know what's available — whether that's a free personal item return, a full buy-back, or priority picking. No pressure, no commitment until you're ready.

Not sure which option is right for you?

Start with a free recovery claim. It takes less than 3 minutes. We'll locate your unit in our system and walk you through exactly what's available — free returns, a full buy-back, or a priority pick session. No commitment required.

File a Recovery Claim — It's Free →

No account required. We'll email you once we locate your unit.

Cut the lock. Not the connection.